Hear From Our Customers
You wake up to frozen pipes and panic sets in. Will they burst? How much damage? How much will this cost?
Here’s what happens when you call the right plumber. Your water starts flowing again within hours, not days. Your pipes stay intact instead of bursting and flooding your home. You get back to your normal routine instead of dealing with water damage, insurance claims, and contractors tearing apart your walls.
The difference between a quick fix and a lasting solution comes down to professional thawing equipment, proper technique, and experience with Lemont’s winter conditions. When pipes freeze at 21 degrees and you’re facing potential water damage of 10 gallons per minute from a burst, you need someone who knows exactly what they’re doing.
We’ve been handling frozen pipe emergencies since 2001. We’re a licensed, bonded, and insured family-owned company that understands what Lemont homeowners face during brutal Illinois winters.
We’ve seen what happens when pipes freeze in crawl spaces, basements, and exterior walls. We know which neighborhoods in Lemont are most vulnerable and why. More importantly, we know how to thaw pipes safely without causing them to burst, and how to prevent the same problem from happening again.
Our technicians arrive with professional thawing equipment, not just space heaters and hair dryers. We carry the parts needed for immediate repairs, and we back everything with a one-year warranty on parts and labor.
When you call, we assess your emergency over the phone and dispatch our nearest technician within minutes. No waiting until tomorrow or getting stuck in a four-hour window.
First, we locate the frozen section using professional diagnostic equipment. We shut off your main water supply to prevent flooding if the pipe has already burst. Then we use controlled heat application with professional thawing equipment to slowly restore water flow without causing the pipe to burst from rapid temperature changes.
While we’re thawing, we inspect the rest of your plumbing system to identify other vulnerable areas. Once water flow is restored, we test the entire system, check for any damage, and provide recommendations to prevent future freezing. We clean up completely and make sure you understand what happened and how to avoid it next time.
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Our frozen pipe service includes professional thawing, burst pipe repair, water extraction, and preventative solutions. We don’t just fix the immediate problem – we help you avoid future emergencies.
In Lemont’s climate, pipes in basements, crawl spaces, and exterior walls are especially vulnerable when temperatures drop below 32 degrees. We provide pipe insulation, relocation services for exposed pipes, and camera inspections to identify potential problem areas before they freeze.
You get upfront pricing before we start any work, even during emergencies. Our service vehicles are fully stocked with the parts and equipment needed to handle most frozen pipe situations immediately. We offer free estimates for preventative services and never charge extra for after-hours emergency calls.
We typically respond within one hour of your call, even during overnight emergencies. Our technicians are on-call 24/7 and we dispatch the nearest available plumber immediately after assessing your situation over the phone.
Unlike companies that use answering services or make you wait until morning, real plumbers answer our phones at 3 AM. We understand that frozen pipes don’t wait for convenient timing, and burst pipes can release 10 gallons of water per minute, so every minute counts in preventing damage to your home.
Professional thawing uses controlled heat application and specialized equipment to safely restore water flow without causing pipes to burst. DIY methods like space heaters, hair dryers, or open flames can actually cause more damage by heating pipes too quickly or creating fire hazards.
Our technicians use professional pipe-thawing equipment that applies heat gradually and evenly. We also shut off your main water supply first to prevent flooding if the pipe has already cracked. Most importantly, we can identify whether the pipe has already been damaged and needs repair before it fails completely.
The cost depends on the location of the frozen pipe, whether it has burst, and what type of repair is needed. We provide upfront pricing before starting any work, so you know exactly what you’ll pay with no hidden fees or surprise charges.
Simple thawing services cost less than burst pipe repairs, which can require pipe replacement and water damage cleanup. Professional plumbing services typically range from $45 to $200 per hour, but 80% of the cost comes from labor, not materials. We offer free estimates and can often provide same-day solutions to minimize both damage and cost.
Yes, we offer comprehensive pipe insulation and preventative services designed specifically for Lemont’s winter conditions. This includes insulating exposed pipes in basements, crawl spaces, and exterior walls, as well as installing frost-free outdoor spigots.
We can also relocate pipes that are particularly vulnerable to freezing and provide camera inspections to identify potential problem areas before they become emergencies. Many frozen pipe problems can be prevented with proper insulation and minor modifications to your plumbing system.
First, turn off your main water supply if you suspect a pipe has already burst. Open the affected faucet to relieve pressure and allow water to drain out as the pipe thaws. Open cabinet doors under sinks to allow warm air to circulate around pipes.
Do not use open flames, blowtorches, or space heaters directly on pipes – these can cause fires or make pipes burst from rapid heating. If you see signs of water damage, start moving valuables away from the affected area. Most importantly, don’t try to thaw pipes yourself if you’re not certain where the frozen section is located.
Yes, we provide a one-year warranty on all parts and labor for frozen pipe repairs. This covers both the thawing service and any pipe repairs or replacements needed to restore your plumbing system.
Our warranty also includes follow-up service if the same section of pipe freezes again due to our work. We stand behind our repairs because we use professional techniques and quality materials, not temporary fixes. If you experience any issues with our work, we’ll return to make it right at no additional cost.
