Hear From Our Customers
You wake up to no water pressure. Your pipes are frozen solid, and you know what comes next—bursts, floods, and thousands in damage.
A single crack releases 250 gallons of water daily, destroying floors, walls, and everything you’ve worked for. But when you call Go-Rooter, our emergency team arrives fast with professional thawing equipment that safely restores flow without the fire hazards of DIY attempts.
Within hours, your water runs freely again. No burst pipes. No flooded basement. No insurance claims or contractor headaches—just reliable service that gets your life back to normal.
We’ve served Chicago and Cook County since 2001, building our reputation one emergency call at a time. We’re the local plumbing company that understands what Niles residents face during those bone-chilling winters when temperatures plummet to 21 degrees.
Our family-owned business knows this community. We’ve thawed pipes in every neighborhood from Golf Mill to Oakton Street, and we’ve seen how quickly Chicago weather can turn a minor freeze into a major disaster.
When other companies quote you hourly rates or surprise fees, we provide upfront pricing before we start. No games, no gotchas—just honest service from plumbers who live and work right here in Cook County.
First, we locate the frozen section using professional detection methods—no guesswork that wastes your time and money. Our technicians shut off your main water supply to prevent flooding if the pipe has already cracked.
Next, we apply controlled heat using specialized thawing equipment. Unlike dangerous DIY methods with hair dryers or open flames, our professional tools warm pipes safely and evenly, preventing thermal shock that causes bursts.
We restore water flow gradually, testing pressure and checking every joint for leaks or damage. If we find cracks, we handle repairs immediately. Before we leave, we inspect your entire system and recommend insulation or other preventative measures to keep this from happening again.
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Our frozen pipe repair service covers everything from emergency thawing to long-term prevention. We handle copper, PVC, and galvanized steel pipes in homes throughout Niles, from older properties near Touhy Avenue to newer developments around Golf Road.
Chicago’s aging infrastructure means many Niles homes have pipes in vulnerable locations—exterior walls, unheated basements, and crawl spaces where winter drafts penetrate. We know these trouble spots and check them during every service call.
Beyond emergency repairs, we install pipe insulation, heat tape, and recommend thermostat settings that prevent freezing. Our camera inspections identify weak points before they become costly problems, giving you peace of mind through every brutal Chicago winter.
We provide 24/7 emergency service throughout Niles with rapid response times, often arriving within 30 minutes during extreme weather conditions. Our emergency technicians are strategically located throughout Cook County to reach you fast when every minute counts.
During Chicago’s polar vortex events and severe cold snaps, we prioritize frozen pipe calls because we know how quickly they can escalate to burst pipes and flooding. We don’t charge extra for nights, weekends, or holiday emergency calls—your plumbing crisis doesn’t wait for business hours, and neither do we.
Our trucks stay fully stocked with professional thawing equipment, repair materials, and insulation supplies so we can resolve your issue in one trip whenever possible.
Never attempt to thaw frozen pipes with open flames, torches, or high-heat devices—this creates serious fire hazards and can cause pipes to burst from thermal shock. Many house fires start from homeowners trying DIY pipe thawing with dangerous methods.
Hair dryers might seem safe, but they rarely provide enough consistent heat for effective thawing, and using electrical appliances near water creates electrocution risks. Even seemingly harmless methods can cause more damage than the original freeze.
Professional thawing equipment applies controlled, even heat that safely restores flow without damaging your pipes or your home. Our technicians know exactly how much heat to apply and where, preventing the costly mistakes that turn a frozen pipe into a burst pipe emergency.
Three main factors cause frozen pipes in Niles: sudden temperature drops, poor insulation, and thermostats set too low. Chicago’s winter temperatures regularly drop below 32 degrees, and pipes can freeze solid in just 6-8 hours of exposure.
The most vulnerable pipes are those along exterior walls, in unheated basements, crawl spaces, and attics. Many Niles homes built in earlier decades have pipes in these exposed locations without adequate insulation. Furnace failures during cold snaps are another common cause—when your heating system stops working overnight, interior temperatures plummet rapidly.
Pipes serving outdoor spigots, those near foundation vents, and water lines in attached garages are especially susceptible. Even small air leaks around pipe penetrations can create concentrated cold spots that freeze pipes quickly during severe weather.
A burst pipe can release 250 gallons of water per day through just an eighth-inch crack, causing devastating damage to floors, walls, furniture, and personal belongings. In Niles homes with finished basements, this can mean destroyed drywall, ruined carpeting, and damaged electrical systems.
Water damage spreads quickly through flooring, causing hardwood to warp and separate, laminate to buckle, and subflooring to rot. Wall damage includes stained drywall, peeling paint, and potential mold growth if moisture isn’t removed promptly. The longer water flows, the more extensive and expensive the damage becomes.
Insurance claims for burst pipe damage often reach thousands of dollars, and the disruption to your daily life can last weeks while contractors complete repairs. This is why emergency pipe thawing is so crucial—stopping the freeze before it becomes a burst saves you from this costly nightmare.
Absolutely. We offer comprehensive pipe insulation services and preventative maintenance tailored specifically to Chicago’s harsh winter climate. Our technicians identify vulnerable pipe locations and install foam insulation, heat tape, or heating cables to protect against future freezing.
We also recommend proper thermostat settings—keeping your home at least 55 degrees when you’re away, opening cabinet doors under sinks to allow warm air circulation, and letting faucets drip slightly during extreme cold snaps. These simple steps can prevent most freeze-ups.
For homes with recurring freeze problems, we may recommend relocating pipes away from exterior walls or adding extra insulation to crawl spaces and basements. Our camera inspections help identify potential trouble spots before they become emergencies, giving you proactive protection against Chicago’s brutal winters.
First, locate your main water shut-off valve and turn it off to prevent flooding if the pipe has already cracked. Check other faucets in your home—if multiple fixtures have no water, you likely have a main line freeze that requires immediate professional attention.
Don’t use any open flames, space heaters, or high-heat devices to try thawing pipes yourself. These methods are dangerous and often cause more damage than the original freeze. Keep cabinet doors open under sinks to allow warm air to reach pipes, but avoid any DIY thawing attempts.
Call Go-Rooter immediately for emergency service. While you wait for our technicians, check for any visible leaks or water damage and move valuable items away from potential flooding areas. The faster you get professional help, the better your chances of avoiding burst pipes and costly water damage.
