Hear From Our Customers
When your pipes freeze in Palatine, every minute counts. A frozen pipe isn’t just an inconvenience – it’s a ticking time bomb that can release hundreds of gallons of water per hour once it bursts.
We get your water flowing again fast using professional thawing equipment designed specifically for frozen pipes. No makeshift solutions or risky DIY methods that could make things worse.
You’ll have hot showers, working faucets, and peace of mind knowing the job was done right. Most repairs are completed within hours, not days, so you can get back to your normal routine without the stress of wondering when your pipes might burst.
We’ve been handling frozen pipe emergencies in Palatine since 2001. We understand how brutal Illinois winters can be on your plumbing – and how quickly a frozen pipe situation can spiral out of control.
As a family-owned, licensed, bonded, and insured company, we’ve seen every type of frozen pipe scenario Palatine homeowners face. From pipes in unheated basements to exterior lines that freeze during those extended cold snaps that hit the area every winter.
We’re not just another plumbing company – we’re your neighbors who know that when your pipes freeze at 2 AM on a Sunday in January, you need someone who will actually answer the phone and show up ready to work.
First, we locate exactly where your pipes are frozen using specialized detection equipment. No guessing, no tearing apart walls unnecessarily.
Next, we use professional-grade thawing equipment to safely warm the frozen section. This isn’t a hair dryer or space heater – it’s equipment designed specifically for this job that won’t damage your pipes or create fire hazards.
While we’re thawing, we inspect the entire line for cracks or damage that might have already occurred. If we find problems, we fix them on the spot so you don’t end up with a burst pipe later. Once everything’s flowing properly, we test the system to make sure the repair will hold up through the rest of winter.
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Every frozen pipe repair includes a full assessment of why it happened and how to prevent it next time. We don’t just fix the immediate problem – we help you avoid future emergencies.
In Palatine, the most vulnerable pipes are usually in basements, crawl spaces, and along exterior walls where cold air can reach them. We identify these risk areas and provide specific recommendations for your property.
Our service includes professional pipe insulation, advice on optimal thermostat settings during cold snaps, and identification of areas where improved ventilation or insulation could prevent future freezing. We also offer preventative maintenance services including camera inspections that can spot potential problems before they become expensive emergencies.
Most frozen pipe repairs in Palatine cost between $200 and $800, depending on the location and severity. Simple thawing of accessible pipes typically runs $200-400, while more complex situations involving multiple frozen sections or hard-to-reach pipes can cost $400-800.
If the pipe has already burst, costs increase significantly – potentially $1,000-$3,000 when you factor in water damage cleanup. That’s why we always recommend calling as soon as you suspect a frozen pipe rather than waiting to see if it thaws on its own.
We provide upfront pricing before starting any work, so you’ll know exactly what you’re paying. No surprise charges, no hidden fees – even during emergency calls.
We typically arrive within 1-2 hours for frozen pipe emergencies in Palatine, even during overnight or weekend calls. Our trucks are fully stocked with professional thawing equipment, so we can usually complete most repairs in a single visit.
During extreme cold snaps when frozen pipes are common throughout the area, response times might extend to 2-4 hours. We prioritize calls based on severity – situations where pipes have already burst or where there’s immediate risk of water damage get first priority.
We’re available 24/7, 365 days a year. When you call our emergency line, you’re talking to someone who can dispatch a technician immediately, not an answering service that takes messages.
While you can try gentle thawing methods like opening cabinet doors or using a hair dryer on accessible pipes, we strongly recommend professional service for several reasons. Most DIY attempts either don’t work or make the situation worse.
Hair dryers and space heaters can create fire hazards, especially around water. Many homeowners accidentally cause pipes to burst by applying heat too quickly or unevenly. Even if you successfully thaw a pipe, you won’t know if it sustained damage that could cause it to burst later.
Professional thawing equipment applies controlled, even heat that won’t damage your pipes. We also inspect for cracks or weak spots that aren’t visible but could fail once water pressure returns. The cost difference between professional thawing and dealing with a burst pipe is substantial.
First, turn off your main water supply to prevent flooding if the pipe bursts while you’re waiting for help. The shut-off valve is usually located near your water meter or where the main line enters your house.
Keep faucets connected to the frozen pipe open – this relieves pressure and allows water to flow once we get the pipe thawed. Don’t close them thinking you’re “saving water.”
Call us immediately, even if it’s the middle of the night. Frozen pipes can burst without warning, and the longer they stay frozen, the higher the risk. Don’t wait until morning or assume the problem will resolve itself when temperatures warm up.
The most effective prevention starts with proper insulation of vulnerable pipes – especially those in basements, crawl spaces, and along exterior walls. We can identify exactly which pipes in your Palatine home are most at risk.
During extreme cold, keep your thermostat at least 55°F even when you’re away, and open cabinet doors under sinks to allow warm air circulation. Let faucets drip slightly during the coldest nights – the small water bill increase is nothing compared to burst pipe repair costs.
For long-term prevention, consider pipe relocation for extremely vulnerable lines, upgraded insulation in problem areas, and installation of heat tape on pipes that freeze repeatedly. We provide detailed recommendations specific to your property after every service call.
Yes, we provide full emergency frozen pipe repair service 24/7, including holidays, weekends, and overnight hours. Frozen pipes don’t wait for convenient business hours, and neither do we.
Our emergency rates are the same regardless of when you call – no premium charges for after-hours, weekend, or holiday service. We believe emergency plumbing shouldn’t cost extra just because it happens at an inconvenient time.
We keep fully stocked trucks ready at all times during winter months, knowing that the coldest nights are when Palatine residents are most likely to need emergency pipe thawing. Our technicians are on-call rotation specifically to handle these situations when they happen.
